Proactive Monitoring

Reactive IT is expensive IT. Waiting until something breaks means lost productivity, emergency repair bills, and frustrated staff. CUPSolutions takes a proactive approach — monitoring your entire IT environment around the clock so we can identify and resolve problems before your team ever notices them.

Remote Monitoring & Management (RMM)

24/7 Monitoring & Rapid Response

Our platform continuously monitors your systems and alerts our team the moment an anomaly is detected. Most issues are resolved remotely before they cause any disruption. When an on-site visit is required, we dispatch quickly.

Asset Management

We maintain a comprehensive, real-time inventory of all your hardware and software — warranty expirations, installed applications, and license status. We detect new software installations automatically and flag unauthorized or non-compliant applications (like peer-to-peer file-sharing tools that consume bandwidth and create liability).

Preventive Maintenance

Accurate, up-to-date asset data allows us to address vulnerabilities and performance bottlenecks before they become crises. Scheduled maintenance is performed during off-hours to minimize any impact on your business.

Automated Reporting

Every month you receive a comprehensive graphical status report detailing your IT environment’s health, activity, and performance. We also conduct quarterly business reviews to ensure our work continues to align with your goals and budget.

Security & Patch Management

We benchmark your environment against Microsoft Baseline Security Analyzer (MBSA) standards, ensure all patches and updates are current, and provide industry-leading protection against viruses and malware. You’ll receive alerts for any unauthorized network access attempts.

What We Can Monitor

Any device with an IP address is within our reach:

Desktops & Laptops
Physical & Virtual Servers
Cloud Infrastructure
Managed Network Devices
Firewalls & UTM Appliances
VoIP Phone Systems
Printers & Peripherals

The Business Case

Proactive monitoring reduces unplanned downtime, stabilizes your IT costs, and eliminates the “break-fix” cycle that makes IT budgeting unpredictable. For legal, financial, and healthcare practices where uptime directly impacts client service and regulatory standing, it’s not a luxury — it’s a necessity.